Terms & Conditions

  • All deposit and booking fee payments are non refundable.
  • Before booking your colour appointment it is extremely important and your responsibility to inform us if you have not been skin tested or had a permanent colour within the last six months. If not, it is your responsibility to visit the salon at least 48 hours prior to your appointment so that this can be done for you. It is also your responsibility to inform us if you have had any previous reactions from colouring in the past, whether it be from a home colour kit or in a salon. 
  • Victoria Hutchinson & Co accept no responsibility for lost or stolen belongings whilst on the premises.
  • Victoria Hutchinson & Co accepts no responsibility for the damage to jewellery or clothing especially during perming, cutting or colouring. Every reasonable precaution is taken to protect clothing and jewellery with gowns, towels and paper towels. It is recommended that any jewellery is removed.
  • Gift vouchers cannot be exchanged for cash or refunded.
  • Lost or stolen gift vouchers cannot be replaced, it is your responsibility to keep them safe.
  • The value on the gift voucher is valid for 12 months from the date of purchase and cannot be extended.
  • Victoria Hutchinson & Co reserve the right to amend these terms and conditions at any time without prior notice.
  • While we endeavor to ensure contents of the site are accurate, errors or omissions may occur and we do not accept any liability in respect of them.
  • We reserve the right to change or amend our prices without notification.
  • Our price structure is tiered according to our stylists experience.  We reserve the right to change the level of a stylist without notice.
  • While we will always endeavour to honour your appointment if you are running late, if you are more than 15 minutes late we may have to ask you to reschedule your appointment or offer an alternative service or day for your appointment.
  • We appreciate at least a 48 hour cancellation notice for all hair and services.
  • If you are unsatisfied with any service, we appreciate you calling us within 48 hours of your appointment. 


***All of our terms and conditions are subject to change at any time and are at the discretion of management***

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